Privacy Policy

We collect information you provide directly, including account details, contact data, business profile information, billing details, and support communications.

We also collect usage and technical data such as device details, browser type, IP address, log events, and feature interaction data to keep DeskGuru secure and reliable.

If you connect third-party services, we may process authorized data from those services solely to provide requested DeskGuru functionality.

We use your information to provide and improve DeskGuru, process transactions, deliver support, secure the platform, and communicate important product or account updates.

We may use aggregated or de-identified usage patterns to improve product performance and user experience.

Where required by law, we process personal data based on contractual necessity, legitimate interests, legal obligations, and consent when applicable.

We do not sell your personal information. We share information with trusted service providers that support hosting, analytics, payments, communications, and security under confidentiality obligations.

We may disclose information if required to comply with law, enforce our terms, prevent fraud, or protect users and DeskGuru.

We retain information for as long as needed to provide our services, satisfy legal and accounting obligations, resolve disputes, and enforce agreements.

Retention periods vary based on data type, sensitivity, and legal requirements.

We use administrative, technical, and organizational safeguards designed to protect data against unauthorized access, loss, misuse, or alteration.

No internet-based service is fully secure; you are responsible for maintaining account credential confidentiality.

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing.

You may update account information from your settings or contact us to request additional rights handling.

DeskGuru uses cookies and similar technologies for authentication, preferences, security, analytics, and performance monitoring.

You can control cookies through browser settings, though some features may not function properly without essential cookies.

If data is transferred across borders, we apply safeguards designed to protect personal data under applicable laws.

DeskGuru is not directed to children under 13 (or equivalent minimum age in your jurisdiction), and we do not knowingly collect personal data from children.

We may update this Privacy Policy periodically. If we make material changes, we will update the effective date and provide notice where required.

For privacy questions or requests, contact us through the DeskGuru contact page.